Here at TheySaidWhat? World Headquarters, we pride ourselves in advising employers and employees what not to do. That’s our wheelhouse.
And for good reason. Apparently the opposite, our advice on what to do, sometimes backfires. For instance, our most popular post ever, with 12,000+ hits last year along, is an ironic guide to cheating in corporate weight loss contests. It was intended as a gag to show how worthless and harmful these contests are, but has apparently morphed a how-to manual for employees who want to do exactly that. Here are our stats for 2019. No other posting exceeded 6000 views.
Today, however, we are going to shake the what-to-do dice again…and present two tools that are powerful, ridiculously easy to use, free, and unique.
Measure your heart rate just by looking at your iPhone
This amazing app was invented by my former wife’s sister’s son. (Legally speaking, that makes him my ex-nephew-in-law.)
it;s called Hands-Free Heart Rate. All you do is look at it. Yes, just look at it. (You may need to take your glasses off, if that’s not too inconvenient.) And not even 30 seconds later (most of the time) it tells you your heart rate. firstname.lastname@example.org is the contact info.
It’s also totally accurate. I’ve benchmarked it on the low and high ends to see if it works across the spectrum of potential heart rates. Pulse is at rest above. Then, the below screen shot is shown after being added to Apple Health. it captured the two data points immediately upon completion of my stair climb, and ten minutes afterwards.
While the coolness factor is quite high, there is also cost-saving potential. Perhaps employees who score 60 or lower on resting pulse can opt out of annual screenings. Screens, however worthless they are when done every year on every employee (against the USPSTF guidelines), are even more of a waste of time and money on healthy people. And it’s fair to say that most people with pulses below 60 at rest are indeed healthy. Or if they aren’t, they have some kind of rare brachycardia issue that a wellness vendor likely can’t even spell, let alone identify. (Maybe wellness vendors should be required to undergo 6 days of training instead of 5.)
Just go to the app store and download it. You won’t be able to look away.
Conversation starters for doctor visits
1000 covered lives will generate roughly:
- 1 heart attack
- 1 admission for diabetes, and…
- 4000 doctor visits
And yet, how much more time, energy and money does your company spend on tilting at those two rare event windmills, which have never been avoided through wellness programs anyway (and vendors don’t track those event rates, so you don’t even know you failed) than on teaching employees how to talk to their doctor? Well, it turns out, there’s an app for that. Quizzify has updated the 5 Choosing Wisely questions that you are supposed to ask your doctor before any test or treatment…and made them downloadable right into your Apple Wallet.
Of course, in virtually none of those 4000 doctor visits does anyone ever ask those questions, for one of three reasons, all of which are covered with this download:
- They don’t know them (check)
- They forgot to bring them (check)
- They are reluctant to question the doctor (check — see the PS below)
Beyond the basic Choosing Wisely questions (which Quizzify updated), you’ll find the app useful for surprise bill avoidance and for high-cost scans. Those are all freely available. Here is the short version of the Apple Pass for scans. On the back of the Pass is the “long version,” reminding employees of what they learned in Quizzify about why they want to ask these questions.
Long version excerpt (back of Pass)
This will be very useful…but nowhere near as useful as if it is combined with Quizzify’s standard curriculum, which teaches employees the importance of asking questions in a doctor visit. Quizzify customers can get these Apple Passes (and Android equivalents) for Humira, stents, back surgery, antibiotics, MSK procedures, and procedures generally. Basically anything that is controversial, high-cost and frequent. Employees shouldn’t Just Say Yes without understanding why — and whether — they should be saying yes.
Insurance Thought Leadership (ITL) has now picked up the thread. This will likely reach a lot more brokers and consultants.
As usual, I would like to caution that I am not a “workplace wellness skeptic.” There are some programs that have value — typically they are the ones validated by the Validation Institute. We also support “wellness done for employees rather than wellness done to employees.”
Nor are we anti-screening. We are only against inappropriate screening, which is bread-and-butter for many vendors. We are also against stupidity, dishonesty, abuse of employees. and force-feeding of broccoli. All of this puts us at odds with the Interactive Healths, Wellsteps, Goetzels and other actors in this field.
This interview has been insanely popular. I suspect it’s because I finally “let loose,” as the ITL headline says. Taking appellations and kicking posteriors.
So if you haven’t already read it, now is your chance…
Dear TheySaidWhat Nation,
Occasionally we like to provide actual useful information on what to do, as opposed to what not to do. If it seems like there is vastly more of the latter than the former, that’s because there is.
However, one dramatic gap in the useful information category is how to avoid surprise bills. We’ve written on this topic before, and even offered the free download into the Apple Wallet, as well as cards to be placed strategically where emergencies are most likely. Bikes and motorcycles come to mind. Parachutes as well but if you skydive, you probably have already negotiated a volume discount with your local ER..
This podcast covers some essential elements of our surprise billing solution. Examples:
- Why only emergencies?
- Why does this solution not work in some free-standing ERs…but works in others?
- Why do we set the consent at 2x Medicare instead of 1x or 3x?
PS As long as you are going to be downloading useful tools into your Apple Wallet, might as well add these 5 Questions to Ask a Doctor before any test or procedure.
To fire up the base, I’m upping the ante in this HISTalk. Judging from the number of click-throughs to TSW, a lot of people read this blog. (Frankly, way more than read this one.)
If you read through it, you’ll see there are actual people and companies called out. I don’t know what more I can do to get them to sue me. Most have enough sense not to take the bait, but Bruce Sherman stepped up when I observed that he thinks healthcare spending correlates with industrial waste, and that health status correlates with healthcare spending and that wellness programs can improve health status and — connecting the dots — wellness programs can reduce industrial waste. Here are his exact words:
Similar cross-sectional data linking workforce health with work quality have been reported in a manufacturing firm, where average employee healthcare costs (as a proxy for health status) correlated directly with waste production as a percentage of final stock value across 5 locations,22 …. At a location-specific level, using annual revenue per employee estimates, differences in healthcare costs of $1000 per employee were correlated with higher quality sufficient to increase stock value production (and therefore, revenue) by $2000 per employee.
I can’t quite figure out what this means. Read verbatim, it seems like higher healthcare costs are associated with more revenue, but I think he means lower healthcare costs, and just accidentally said the reverse of what he intended to say. He said “employee healthcare costs correlated directly” when he meant to say “correlated inversely.” An honest mistake. Could happen to anyone (in the wellness industry, that is).
The two may or may not correlate positively or negatively, but that’s like saying growth in the population is correlated with my age. The two move in tandem, of course, but have nothing to do with each other. Healthcare spending is driven by many things, of which health status, which itself is driven largely by social determinants, is only one. Local pricing/contracting, outlier events, surprise bills, aggressive providers and overdiagnosis/overtreatment, composition of the workforce…all those drive healthcare spending much more.
But now let’s take the next step and connect all the dots to say that a “pry, poke and prod” program will somehow reduce industrial waste. This is a key part of the argument. Otherwise, it’s just academic.
If anything, one might argue the conventional “pry, poke and prod” wellness bag of tricks increases industrial waste. Cajoling employees to reduce their blood sugar will make them more sluggish, urging them stop smoking will annoy them, and trying to make them lose weight encourages cheating. (By far the most popular TSW post is How to cheat in a corporate weight loss contest. ) Hard to see how sluggishness, nicotine withdrawal and dishonesty — not to mention all the time being screened, and following up on false positives with doctor appointments — reduce industrial waste, but maybe I’m missing something.
I did in fact say that Dr. Sherman believes that prying, poking and prodding reduces industrial waste. And in an offline conversation, where he asked for a retraction, I offered that retraction — provided he publicy admits that there is no way prying, poking and prodding employees can reduce industrial waste. Or even that conventional wellness could never reduce industrial waste but that creating a better workforce culture might do that. That way I’ll know I misunderstood him…and would be happy to apologize.
If you haven’t already done so, by all means read the interview. You’ll want to pop some popcorn and settle into your Barcalounger, because interviews don’t get more entertaining than this one.
Here it is. Get ready:
Eat more broccoli.
The real idea is that we’ve (“we” in this case is Quizzify, though normally this blog represents only my own views) taken the 5 classic questions to ask your doctor before a test or treatment…and made them downloadable into an Apple Wallet. Just scroll about 2/3 of the way down the Quizzify landing page using your iPhone and you’ll see this. Click “Add to Apple Wallet.”
And since some people (including myself) are reluctant to question those authority figures wearing white, we anticipate that with the last line of the version in the Wallet: “If you’re reluctant to ask these questions, blame us!”
This will work best in conjunction with Quizzify. We have a lot of quiz material on questions you might ask about specific tests and procedures…and we have questions reminding people to ask these questions generally.
You may also want to do this in conjunction with posting the actual Choosing Wisely poster in break rooms:
One might ask: “This is such a screamingly obviously good idea. Why didn’t anyone in the wellness industry already think of this, given how enamored they are of sending employees to the doctor for no reason other than to brag about how many employees are sick?” Except that I can’t answer snarkily because I didn’t think of it either. Credit goes to Quizzify’s tech guru, our “Millennial-in-Chief.” He built the infrastructure to download our surprise-billing avoidance consent form into an Apple Wallet, and then suggesting adding this too.